Returns and exchanges are accepted within 14 days of the date of delivery. Please note a 10% restocking fee will be applied on all refunds on non defective products and shipping costs are non-refundable. Please e-mail us at firstname.lastname@example.org or contact us through our websites live chat within 14 days of receiving your order about a return or exchange. Please have your order number ready to assist you faster.
Once we receive your returned item(s) please allow up to 72 hours to process your return/exchange. Our staff that is in charge of returns & exchanges will inspect any returned items to check for wear and tear or misuse. We will not exchange or refund items that have been worn or damaged. To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it with the original packaging. *Items sent back to us without first requesting a return or contacting us will not be accepted.
Please note the following items are final sale and not available for Returns/Exchanges:
- Custom Jewelry
- Solid 10k & 14k Gold Jewelry
- Gift Cards
- Made to order Products
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too so please allow 3-10 business days for for the refund to reflect in your bank account.
To return your product, you should mail your product to:
Huerta Jewelry Returns
630 W Rialto Ave, Ste B-4, Rialto, CA, 92376, United States.
Please Note: You will be responsible for paying for your own shipping costs for returning your item.
Order Cancellation Policy:
We understand that sometimes circumstances change, and you may need to cancel your order. Here's our order cancellation policy:
1. If you decide to cancel your order, a cancellation fee of 5% of the total order value will apply, unless you opt for store credit.
2. If you choose to receive store credit instead of a refund, the 5% cancellation fee will be exempted, and you will receive the full value as store credit.
3. Please note that we cannot guarantee that we will be able to cancel your order. Once an order is processed and shipped, it may not be possible to cancel it. We recommend reaching out to our customer support team as soon as possible if you wish to cancel your order.